Sales Support Specialist

Company

AutoPayPlus by US Equity Advantage

 We are seeking a customer-oriented service representative to join our Sales Support team. Must be detail oriented and able to provide service information and account support to resolve any issues that our members/partners might have with their accounts. Position will also back-up Director Agent and Dealer Support Team.

 

At AutoPayPlus, every employee is respected, valued and an integral part of our success or failure. As a performance-based company, every employee has a direct impact on their own personal compensation and Company profitability. Participate in a robust incentive program, to earn more as you assist our customers in reaching financial freedom! 

Responsibilities

Customer Responsibilities

  • Commit to a 100% customer satisfaction service goal. Ensure excellent service standards and maintain high customer satisfaction.
  • Effectively manage incoming calls and make outbound follow up calls for both customers and partners.
  • Identify and assess customers’ needs and provide customer-oriented solutions
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle issues, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Work closely with other business units.
  • May be required to handle other tasks as assigned, all of which must be completed with a high standard of professionalism and accuracy.

Partner Responsibilities

  • Responsible for handling and distributing Dealer Services cases and works closely with departments involved.
  • Assists with onboarding any new Dealers and Agents by entering in Creatio and notifying responsible party to complete documents necessary.
  • Supports outside Sales Team with any requests.
  • Updates and maintains CRM for existing Accounts and Contacts.
  • Back-up for the Director Agent and Dealer Support for the following:
    • Commission calculations and payouts
    • Calculating and paying QuickStart commissions
    • Calculating and paying Quarterly Rewards
  • Fill-in for Dealer Relationship Managers (DRM) as needed and provide phone backup.

Minimum Requirements

  • An associate degree or 5+ years of customer service experience a plus
  • A basic understanding of loan types and servicing or willingness to learn
  • Bilingual in English and Spanish a plus
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Experience with CRM and phone systems
  • Ability to adapt/respond to different types of customer and dealer personnel
  • Excellent verbal and written communications
  • Solid attendance record
  • Be a conscientious and reliable team player
  • Ability to multi-task, prioritize, and manage time effectively