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Member Survey

Member Survey

Please take a moment to provide input on the products and services AutoPayPlus is currently offering by completing the survey below:

Step 1 of 10

10%

Full Name*
Email*
Phone*
Have you ever called and spoken to one of our representatives?*
- Yes
- No

Were you aware that AutoPayPlus also provides automated payments for mortgages, student loans, credit cards, recreational vehicles, and bill pay?*
- Yes
- No
How likely are you to use AutoPayPlus to service your next loan?*
Very Unlikely Unlikely Neutral Likely Very Likely
How likely are you to recommend AutoPayPlus to your friends and family?*
Very Unlikely Unlikely Neutral Likely Very Likely
Did you know about our six-month open enrollment period following your AutoPayPlus enrollment?*
- Yes
- No
How many late charges does AutoPayPlus save you from over the course of the last 12 months?

What is the most important AutoPayPlus service to you?
Matching Your Payments To Your Paycheck Protecting Your Credit Paying Off Loans Early Saving You from Late Fees
Given the current economic climate, what is the most important economic factor to you when considering a major purchase?*
If you chose other above, please enter the most important driver for your most recent substantial purchase.
How satisfied are you with our hours of operation 9AM EST – 6 PM EST?*
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
How satisfied are you with our days of operation, Monday - Friday?*
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied

How did you hear about AutoPayPlus?*
- Dealership
- Online Web Search
- Prior Customer
- Referral
How can AutoPayPlus improve your overall experience?*
Do you service your car at the dealership the car was purchased from?*
- Yes
- No
Would you claim a $100 Mastercard Debit Card to use exclusively at the issuing Dealership for service?*
- Yes
- No
How much does the Dealership’s Service Center affect your decision to purchase?*
None Not Very Much Neutral Some Very Much

How likely are you to return to your Dealer’s service department if an incentive is offered?*
Very Unlikely Unlikely Neutral Likely Very Likely
If the dealership you purchased your car from offered these cards to use exclusively at their service department, which card would you choose:*
- $100 Prepaid debit card
- $100 Mastercard debit card
- $100 Prepaid gift card
- $100 Promotional Credit on a loyalty card
- None of the above
What are incentives that you’ve been given from your Dealership in the past? (i.e., Oil changes, car detailing, etc.)*
Do you have an extended service contract?*
- Yes
- No
Would you be interested in a service contract that is paid monthly?*
- Yes
- No

Would you sign up for a $100 Mastercard debit card to use exclusively at the issuing Dealership for service?*
- Yes
- No
How easy is the Members' Portal to use?*
Very Difficult Difficult Neutral Easy Very Easy
How often do you sign into the Members' Portal?*
- More than 4 times a week
- 1-3 times a week
- Once a month
- Every couple of months
Which communication style would you prefer?*
- Phone Call
- Email
- SMS Messaging
- Portal Notification
How would you like to communicate when needing help with your account?*
- Self-Service in AutoPayPlus App
- Prefer being helped through text messaging
- Prefer being helped by a live agent on a call
What do you find most beneficial about the Members' Portal?*
- Debit Schedule & Payment Amount
- Credit Details
- Checking for recalls

How satisfied are you with the Members' Portal ?*
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Does the Members' Portal satisfy your budgeting planning needs?*
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Would it be beneficial to access your account through an app?
- Yes
- No
What notifications would you like to see on our Mobile App (Choose all that apply):
- Select All
- Debit Reminder
- Payment Reminder
- Payment Paid
- Service Alerts
- Vehicle Recall Alerts
- TransUnion® Credit Alerts
- News Updates – Company Updates
- Account Action Required Notification
How often do you prefer to receive app notifications?*
- Daily
- Weekly
- Monthly

How often do you check your enrolled vehicle’s Kelley Blue Book® Trade-In Value?*
- Never
- Once a week
- 1-3 times a week
- Once a month
- Every couple of months
How often do you check your enrolled vehicle’s DataOne recall alerts?*
- Never
- Once a week
- 1-3 times a week
- Once a month
- Every couple of months
What could be improved about the Members’ Portal?*

AutoPayPlus is exploring new service offerings, please select any you would be interested in having available to you:*
- Payday Loans
- Refinancing Options
- Credit Score Builder Tool
- Budgeting Tool
Please select the service offering that you would be most interested in:*
- Payday Loans
- Refinancing Options
- Credit Score Builder Tool
- Budgeting Tool
Would you activate a $100 Mastercard debit card to use exclusively at the issuing Dealership for service?*
- Yes
- No
Do you rent or own?*
- Rent
- Own
If you rent an apartment or home, what is your monthly rent?*
- Less than $1,200
- $1,201 - $1,500
- $1,501 - $1,800
- $1,801 - $2,100
- Above $2,100
- I do not rent

If you are a Homeowner, what is your monthly mortgage?*
- Less than $1,500
- $1,500 - $2,000
- $2,001 - $2,500
- $2,501 - $3,000
- Above $3,000
- I do not own
How many credit cards do you currently have?*
- 0
- 1
- 2
- 3
- 4
- 5+
Do you currently use an app or online budgeting tool to track your personal finances?*
- Yes
- No
What is your current household income?
- Less than $10,000
- $10,000 - $24,999
- $25,000 - $49,999
- $50,000 - $74,999
- $75,000 - $99,999
- $100,000 or more
- Prefer not to answer
How much of your paycheck goes towards savings?
- 0%
- Less than 10%
- 10% - 20%
- More than 20%
- Prefer not to answer
- Prefer not to answer
Were you aware that you must notify us if you trade-in or payoff your vehicle to stop your automated payments?
- Yes
- No

Testimonials

Personal Partners

Member Support: (800) 894-5000
Dealer Support: (866) 600-2400

Hours of Operation:
Monday – Friday 9AM – 6PM EST
Closed During Bank Holidays

800 Magnolia Ave Suite 1275, Orlando, FL 32803

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