Privacy Policy
AutoPayPlus Privacy Policy
Purpose
At AutoPayPlus®, we value your trust and are committed to protecting your personal information. We understand the importance of privacy and adhere to industry standards to ensure your data remains confidential and secure.Scope
This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services. By using AutoPayPlus®, you can feel confident that:- Your information is handled with care;
- We employ robust security measures;
- We only use your data for legitimate business purposes; and
- We comply with relevant privacy laws and regulations.
Definitions
- AutoPayPlus™, APP, we, us, our: Refers to AutoPayPlus™ and its services.
- You, your: Refers to our customers and users of AutoPayPlus™ services.
- Site: The official AutoPayPlus™ website.
Identity Verification and Customer Protection
To comply with federal regulations and protect our customers, AutoPayPlus™ implements a robust Customer Identification Program. This program requires us to:
- Collect essential personal information when you open an account, including your name, address, date of birth, and other relevant details;
- Verify your identity using this information; and
- Maintain records of the verification process.
Our commitment to your security extends to all interactions. Our customer service team is trained to verify identities before disclosing any information. When you contact us for assistance, we only collect the minimum necessary information to confirm your identity, address your concerns, and conduct any required investigations.
Rest assured, any personal information you provide during support interactions is voluntary and used solely for the purpose of resolving your issue while maintaining the highest standards of privacy and security.
When does AutoPayPlus™ collect personal information?
Please refer to our Privacy Notice page for detailed information. The Privacy Notice describes the privacy practices of AutoPayPlus™ and applies to your use of our payment services.Data Collection on Our Website
When you interact with our site, AutoPayPlus™ and our service providers may collect various types of information:
- Voluntary Personal Information: We only collect personal data you voluntarily provide.
- Technical and Navigational Data: We may gather non-personally identifiable information through cookies, referrers, IP Addresses, and environmental variables, pixel tags, demographic data, and data usage.
- Cookies are collected to deliver targeted content, enable login features, and administrative functions. You can decline cookies in your browser settings.
- Referrers, IP Addresses, and Environmental Variables:
- Referrers: URL information from your previous page.
- IP Addresses: Your computer’s network identifier.
- Environmental Variables: Access time, browser type, operating system, etc.
- Pixel Tags: Also known as “web beacons” or “clear GIFs”. Pixel Tags are used for site usage statistics and email tracking.
- Demographic Data: Considered non-personally identifiable when not linked to personal information. Demographic data may include birth date, gender, and zip code.
- Data Usage: Non-personally identifiable information that may be used for various purposes that includes, but is not limited to, enhancing website security, analyzing broad demographic trends, and tailoring content to user interests. We may share aggregate, non-personally identifiable data with third parties.
- Data Aggregation: We may combine personal information in a way that doesn’t identify individuals.
Our goal is to enhance your experience while protecting your privacy. We use this information responsibly and in accordance with our privacy policy.
SMS Communication
AutoPayPlus™ collects, uses, and protects your personal information when you opt in to receive SMS communications from us. By providing your phone number and agreeing to receive SMS messages, you accept the terms outlined below:
- Consent and Use of Information: By providing your phone number, you consent to receive SMS messages from AutoPayPlus™ for account notifications, service updates, and promotional content. Your phone number will be used solely for these purposes and will not be shared with third parties without your explicit consent.
- Types of SMS Communications: AutoPayPlus™ may send you SMS messages for account notifications, payment reminders, service updates, promotional offers, and important announcements.
- Opt-Out Options: You may opt out of SMS communications at any time by replying “STOP” to any SMS message you receive from us. Additionally, we now support a universal opt-out mechanism for SMS communications. Upon receipt of your opt-out request, we will promptly remove your number from our SMS list
- Data Security: We apply industry-standard security measures to protect your phone number and other personal information. Data collected through SMS communications will be handled in accordance with this privacy policy.
- Message Frequency and Costs: The frequency of SMS messages may vary based on your account activity and preferences. Standard message and data rates may apply.
- Data Retention: We retain your phone number and related information as needed to fulfill SMS purposes, unless a longer retention period is required by law. We regularly review our data retention policies to align with best practices for data minimization and security.
- Consumer Rights: You have the right to request the following: access to your personal data, correction of your personal data, deletion of your personal data, restriction of processing your personal data, and object to processing of your personal data. To exercise these rights, please contact us using the information provided in the “Contact Us”
- Help Language: Example provided (as simple as): “Reply HELP for support.”
Consumer Data Rights
In alignment with recent state and federal privacy laws, you now have expanded rights regarding your personal data:
- Access: You may request access to your personal data.
- Deletion: You may request that we delete personal information, barring any legal retention requirements.
- Correction: You may correct inaccuracies in your personal data.
- Opt-Out: You may opt-out of data processing for targeted advertising, sale of personal data, or profiling. We support a universal opt-out mechanism recognized by browser settings and directly accessible through our privacy dashboard .
How Secure Is Information About Me?
We work to protect the security of your personal information provided to our Site during transmission by using Secure Sockets Layer (SSL) software. SSL encrypts all information you input. We restrict access to your personal identifying information only to employees who must know this information to provide services to you. We maintain physical, electronic, and procedural safeguards to guard your Nonpublic Personal Information.Breach Notification Protocol
Beginning May 2024, in line with the FTC’s Safeguards Rule, AutoPayPlus™ will notify affected consumers and the FTC within 30 days of any breach involving unauthorized access to unencrypted information affecting 500 or more consumers
Suspected Security Breach
If you suspect unauthorized access to your account you must log in and change your password, update your security questions, and contact our support team immediately. By following these guidelines, you significantly enhance the security of your AutoPayPlus™ experience and protect your personal information.
Annual Privacy Risk Assessments
To comply with evolving state laws, AutoPayPlus™ will conduct annual privacy risk assessments, especially focusing on data collection and sensitive data processing practices to ensure compliance and mitigate potential risk.
Monitoring Use
AutoPayPlus™ reserves the right to monitor Site use to maintain security. This is conducted responsibly and in accordance with privacy regulations.
Account Security and Password Protection
Your AutoPayPlus™ account is safeguarded by a unique password you create. To enhance your security by creating a strong password. Strong passwords use at least eight characters, include upper- and lower-case letters, use number and special characters, and avoid common words or phrases.
Password Best Practices:
- Keep your password confidential
- Never share your login information or security questions
- Regularly update your password
Remember: Your password is the primary defense against unauthorized access. You are responsible for maintaining its security. Sharing your login information with third parties may compromise your account security. If you do so, you’ll be held responsible for any actions taken using your credentials.
Are Children Allowed to Use AutoPayPlus™ services?
Our services are not intended for use by children. Only people 18 years or older are permitted to establish accounts with us. Persons under 18, may use our services only with the involvement of a parent or guardian.
Monitoring Use
AutoPayPlus™ reserves the right to monitor all use of this Site in its discretion. However, unless required by law, we do not have any obligation to you to conduct such monitoring or to take any action based on any monitoring we may conduct.Data Security
General internet communications are not secure, and standard email services provided through our site are typically not encrypted. This means they do not provide a private and secure means of communicating with us. However, we do offer some services on our site that provide secure communication. You can identify these secure services by looking for the security icon 
that appears on your screen when you’re using them.
For certain types of communications through our site, we may require the use of encryption technologies for your protection. We may also ask you to use a User ID and password. It’s important to remember that you are responsible for maintaining the confidentiality of your User ID, password, Social Security number, and account number. If you become aware of any loss, theft, or unauthorized use of these credentials, please notify AutoPayPlus™ immediately.
While AutoPayPlus™ employs various technologies and takes reasonable precautions to protect confidential information and provide suitable security, we cannot guarantee that information transmitted over the internet is completely secure. Please be aware that such transmissions may be subject to delays, interruptions, interceptions, or errors.
Despite the use of passwords and other security measures, AutoPayPlus™ reserves the right to monitor all transmissions, stored messages, and routine backup copies of communications to ensure appropriate system usage. This monitoring helps us maintain the integrity and security of our systems.
Remember: Your vigilance in protecting your login credentials is crucial for maintaining the security of your account and personal information. By working together, we can enhance the safety of your online interactions with AutoPayPlus™.
Be Wary of Internet Scams
Protecting Yourself from Phishing Attacks
Phishing is a common online threat where fraudulent emails or websites impersonate legitimate companies to steal your sensitive information. To protect yourself when interacting with AutoPayPlus™ online, follow these guidelines:
- AutoPayPlus™ will never ask for certain sensitive information via email. This includes your full Social Security number, Tax ID, debit card number, PIN, credit card number, or security code. Be immediately suspicious of any email requesting such details.
- Exercise caution with email attachments. Don’t open attachments from suspicious or unknown sources. If you receive a suspicious email claiming to be from AutoPayPlus™ that includes an attachment, it’s best to delete the email without opening it.
- Be alert for “red flags” in emails. That’s right, “red flags” aren’t just in relationships. Look for poor grammar or typographical errors, which are often indicators of phishing attempts. Check the return address carefully; if it’s from a domain like “hotmail.com” or “gmail.com” rather than our official domain, it’s likely fraudulent. Also, be wary of links that direct to domains other than https://AutoPayPlus.com/.
- Always verify the authenticity of the website you’re visiting. Ensure you’re on https://AutoPayPlus.com/ before entering any information. A good practice is to hover over links in emails to check their true destination. Be suspicious of URLs that use IP addresses or variant domains instead of our official one.
- If in doubt, go directly to AutoPayPlus.com. Instead of clicking links in emails, manually type our URL into your browser or use a bookmark you’ve previously set. Use the “Customer Login” link on our official site to access your account.
- Take immediate action to protect your account if you suspect a breach. If you think you’ve entered information on a fraudulent site, update your password immediately on the official AutoPayPlus™ website. Don’t hesitate to contact us at (800) 894-5000 if you notice anything suspicious.
- Maintain good security practices in general. Keep your anti-virus software updated and remain vigilant about all your online interactions, not just those with AutoPayPlus™.
By following these guidelines, you can significantly reduce your risk of falling victim to phishing attacks and protect your sensitive information when dealing with AutoPayPlus™ online.
How can I protect myself from internet scams and phishing attacks?
Protecting your information online is critical, and AutoPayPlus™ takes security seriously. Here are some guidelines to help safeguard your account:- Be cautious with suspicious emails and messages: AutoPayPlus™ will never request sensitive information like your Social Security number, debit or credit card numbers, or PIN via email or SMS. Always be wary of emails or messages asking for personal details. If in doubt, contact our support team directly to verify any requests.
- Verify the sender’s address and links: Look out for unusual email addresses (e.g., those ending in @gmail.com or @hotmail.com rather than our official domain). Before clicking links, hover over them to confirm they lead to https://AutoPayPlus.com.
- Avoid clicking on unknown attachments: Don’t open attachments from unfamiliar sources, as these may contain harmful malware or viruses. If you receive an unexpected attachment from an AutoPayPlus™ communication, contact us first for verification.
- Use strong, unique passwords: Create a secure password for your AutoPayPlus™ account using at least eight characters, including upper- and lower-case letters, numbers, and special characters. Avoid using easily guessed information like birthdays or names.
- Verify the website’s authenticity: Always ensure you’re on our official site (https://AutoPayPlus.com) before logging in or entering any information. You can also bookmark our website to make accessing it directly safer.
- Report suspicious activity: If you receive any suspicious emails or texts, or if you believe you may have been a victim of a phishing attempt, contact us immediately through the “Contact Us” page on our website.