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Former Partner Survey
1. What best describes why your dealership is no longer partnered with AutoPayPlus?
(Required)
Select exactly
1
choice.
Change in dealership priorities
Low customer participation
Staff turnover
F&I leadership changed
Ownership changed
Program wasn't generating enough value
Sales process became too difficult
Chose another biweekly solution
Budget considerations
We no longer offer similar products
I wasn't involved in that decision
Offer a competing product
Other (please specify)
Name of competitor:
(Required)
Other:
(Required)
2. Which factors contributed to your decision to discontinue AutoPayPlus?
(Required)
Select between
1
and
3
choices.
Customers declined the program
Lack of time during the F&I process
Staff lacked confidence presenting it
Training wasn't sufficient
Program wasn't a dealership priority
Lack of management support
Incentives weren't strong enough
Enrollment process took too long
Communication from AutoPayPlus was limited
Didn't clearly see the value
Product lineup changed
With a new dealership that doesn't offer AutoPayPlus
Other (please specify)
Other:
(Required)
3. Overall, how would you rate your dealership's experience with AutoPayPlus? (1 = very poor, 10 = excellent)
(Required)
1
2
3
4
5
6
7
8
9
10
What could we have done better?
(Required)
4. How supported did you feel by the AutoPayPlus team during your partnership?
(Required)
Very supported
Somewhat supported
Neutral
Somewhat unsupported
Not supported at all
5. What did AutoPayPlus do well?
(Required)
6. What was the biggest frustration or challenge during your partnership with AutoPayPlus?
(Required)
7. Looking back, what could AutoPayPlus have done to help your dealership be more successful?
(Required)
8. If AutoPayPlus addressed your primary concerns, how likely would your dealership be to consider partnering again?
(Required)
9. Which improvements would make you most likely to reconsider AutoPayPlus?
(Required)
Select between
1
and
3
choices.
More training
Dedicated account support
Better incentives
Simpler enrollment process
Better customer marketing materials
More reporting and analytics
More consistent communication
Updated program features
Better integration into our sales process
Other (please specify)
Other:
(Required)
10. Would you be open to a brief conversation to share additional feedback?
(Required)
Yes
Maybe
No
11. Is there anything else you'd like us to know?
(Required)
